1. Who is responsible
The data controller is , company number , with registered office at .
2. Information that may be collected
Depending on how you contact the company, information may include your name, email address, telephone number, property address or postcode, requested service, access instructions, preferred date, enquiry details and correspondence.
Please do not send payment-card details, passwords, alarm codes or other highly sensitive information through the website form.
3. How information may be used
- To respond to enquiries and prepare quotations.
- To arrange, manage or change bookings.
- To provide the agreed cleaning service.
- To issue invoices and maintain business records.
- To handle complaints, legal obligations and security concerns.
The legal basis may include steps taken at your request before a contract, performance of a contract, legal obligations and legitimate interests such as managing enquiries and protecting the business.
4. Website enquiry form
The current form provides an on-page submission experience and creates a reference number in your browser. It does not take payment. A live website should connect the form to an appropriate secure form-processing or customer-management service before relying on it to receive enquiries.
5. Cookies and local storage
Essential browser storage may remember your cookie choice and the reference number created by the enquiry form. Optional analytics or marketing categories remain disabled unless you choose them and the related tools are installed.
6. Sharing information
Information may be shared only where reasonably necessary with service providers supporting website hosting, communications, accounting, payment processing or legal compliance. Personal information is not sold to advertisers.
7. Retention
Information should be retained only for as long as needed for the enquiry, booking, legal obligations, accounting records or a legitimate business purpose. Retention periods may vary depending on the record.
8. Your rights
Subject to applicable law, you may have rights to request access, correction, deletion, restriction, objection or data portability, and to complain to the UK Information Commissioner’s Office.
9. Security and international transfers
Reasonable organisational and technical measures should be used to protect personal information. If a service provider processes information outside the United Kingdom, appropriate safeguards should be considered where required.
10. Changes to this policy
This policy may be updated when the website, service providers or legal requirements change. The latest revision date will appear at the top of the page.